Returns & Exchanges

At Zop by Shiprocket, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our hassle-free return policy allows you to request a return or exchange within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your Zop account, navigate to 'My Orders', and select the items you wish to return or exchange to start the process.

• 2.
  Quality Check

  Ensure the product is unused, in its original packaging, and has all tags intact for a successful inspection by our logistics team.

• 3.
  Schedule Pickup

  Once your request is approved, a Shiprocket courier partner will be assigned to collect the package from your doorstep within 2-3 business days.

• 4.
  Receive Refund

  After the item reaches our warehouse and passes the final quality audit, your refund will be processed to your original payment method within 7-10 working days.